Returns and Refunds

At Vital Tropics, we take great care in providing quality products and great customer service. Due to the nature of our items, we do not accept returns or offer refunds. All sales are final.

What should I do if I receive a damaged or incorrect item?

We apologize for any inconvenience caused. If you receive a damaged or incorrect item,  we kindly request that you email our support team within 14 days of delivery, with photos of the damaged or incorrect item(s) and your order number to assist us in processing your request promptly. We will work diligently to resolve the issue. Ensuring your satisfaction is Vital to us!

Can I modify or cancel my order after it has been placed?

Once an order is placed, it is processed promptly to ensure timely delivery. Unfortunately, we are unable to modify or cancel orders once they have been confirmed. We recommend carefully reviewing your order before completing the purchase to ensure accuracy.

Why Vital Tropics?

Vital Tropics is more than a brand; it's a philosophy rooted in health, heritage, and faith. Our chocolates are a testament to the goodness of nature and the blessings of faith, carefully crafted with the finest ingredients from the Blue Mountains of Jamaica. When you choose Vital Tropics, you're not just indulging in chocolate; you're savoring a divine experience that nourishes your body, connects you with foundational caribbean roots, and uplifts your spirit. Join us in this journey of taste, tradition, and faith – where every bite is a blessing, and every chocolate is a celebration of life's abundance. Welcome to the Vital Tropics family, where chocolate bliss, health, heritage, and holiness meet you in every heavenly bite.